The 2026 Bentley University-Gallup Business in Society survey (n=3,270, conducted May 4-11, 2026) finds that 39% of Americans now believe AI does more harm than good, up from 31% in 2025 and nearly matching the 40% recorded in 2023. Trust in businesses to use AI responsibly fell from 31% to 27%, halting two years of gradual improvement, while 79% of Americans expect AI to reduce U.S. jobs over the next decade, up from 73% in 2025. The reversal is sharpest among adults aged 18-29, where negative sentiment on AI harm rose 11 points year-over-year and trust in businesses fell from 30% to 20%. For financial institutions, this shift in public opinion creates a measurable headwind for consumer-facing AI product rollouts and may complicate enterprise AI adoption narratives that rely on favorable public perception as a proxy for workforce and customer acceptance.
293 other tracked developments touching the same claims.