BCG surveyed nearly 13,000 workers across 18 countries in June 2023 and found a stark gap between leadership and frontline adoption and training. Leaders report 80% regular generative AI use versus 20% among frontline employees; 44% of leaders have received AI training versus only 14% of frontline staff. This disparity tracks with optimism differences: 62% of leaders optimistic versus 42% of frontline workers. The finding suggests companies are concentrating AI capability-building at the top, leaving potential productivity leverage and worker adaptation risk unaddressed at the point of actual deployment and task execution.
196 other tracked developments touching the same claims.